Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Contract Duration: Jan 4 to May 30, 2027

Security Clearance: Reliability or higher is required at time of application

Job Summary

The Instructional Designer is responsible for designing and developing engaging, learner-centered training solutions that support the adoption of new business processes, systems, and technologies, including large-scale enterprise implementations. Working closely with project teams, subject matter experts, and business stakeholders, this role ensures employees and end users are equipped with the knowledge and skills needed to effectively perform their roles and achieve organizational objectives for Release 2.

Key Responsibilities

• Design and develop a variety of learning deliverables, including Instructor-Led Training (ILT) materials, facilitator guides, participant workbooks, job aids, user guides, and e-Learning modules.

• Apply instructional design methodologies and adult learning principles to create learner-centered content that supports real-world task performance and knowledge retention.

• Develop interactive e-Learning solutions using tools such as Articulate Rise 360, Articulate Storyline, Adobe Captivate, or similar authoring platforms.

• Conduct training needs analysis and collaborate with subject matter experts (SMEs), project teams, and business stakeholders to translate business and system requirements into effective learning solutions.

• Create scenario-based learning, simulations, and performance support tools that reinforce system navigation, business processes, and user adoption.

• Tailor training materials and learning approaches to align with Federal and public sector standards, policies, terminology, accessibility requirements, and compliance obligations.

• Partner with Change Management and Communications teams to align training activities with organizational readiness strategies, change initiatives, and key messaging.

• Review and quality-assure training materials to ensure accuracy, consistency, clarity, and alignment with project objectives.

• Develop and track training metrics, learner feedback, and effectiveness measures to support continuous improvement and reporting.

• Leverage AI-powered tools and emerging technologies, including Microsoft Copilot, AI writing assistants, voiceover generators, and content creation platforms, to accelerate content development, enhance quality, and improve the learner experience.

Requirements

• 3+ years of experience in Instructional Design, Training Development, and Training Needs Analysis supporting business and technology transformation initiatives.

• Strong knowledge of adult learning principles and instructional design methodologies, with experience developing Instructor-Led Training (ILT) and e-Learning solutions.

• Proficiency with Articulate Rise 360, Articulate Storyline, Adobe Captivate, or similar e-learning authoring tools.

• Experience using Microsoft 365 (Word, PowerPoint, Teams, SharePoint), Learning Management Systems (LMS), and Microsoft Forms to develop, manage, and deliver training content.

• Experience using Power BI and/or Excel to measure training effectiveness, analyze learner feedback, and support reporting.

• Experience leveraging Microsoft Copilot and other AI-enabled content creation tools to enhance training development and learner experiences.

• Proven ability to translate complex business processes, system changes, and technical concepts into clear, engaging, user-focused learning materials.

• Experience developing training solutions for Federal Government or public sector organizations, including alignment with government standards, accessibility requirements, and compliance considerations is an asset.

• Strong communication, facilitation, stakeholder engagement, and collaboration skills, with the ability to work effectively with SMEs, project teams, and business stakeholders.

• Strong organizational skills, attention to detail, and the ability to manage multiple deliverables in a fast-paced project environment.

• Knowledge of Microsoft Dynamics 365 is an asset but is not required.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.