Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

We are currently looking for an experienced Change Management Consultant for a contract opportunity from June 15 to Dec 31 of 2026, with the possibility of renewal.

** Please note that a current Government of Canada Reliability Clearance, or higher, is preferred, eligibility is required.

This position can be done fully remotely from Canada, but will be required to work in East Coast time.

This role will focus on driving user adoption, deployment readiness, and end-user support, ensuring successful transition and sustained business outcomes.

The consultant will work closely with client stakeholders, product teams, and delivery partners to execute change strategies, support communications, and enable end users throughout deployment.

Responsibilities:

• Execute change management strategies and adoption tactics aligned to readiness milestones, monitoring adoption indicators and addressing resistance or gaps

• Assess and coordinate organizational readiness across people, process, and tools, supporting go-live planning and readiness checkpoints with business and delivery teams

• Contribute to end-user support models (e.g., hypercare, service desk), triaging and escalating issues while analyzing support trends to drive improvements

• Develop and deliver targeted communications aligned to key milestones, collaborating with stakeholders to ensure messaging is clear, consistent, and timely

• Partner with SMEs to update procedures and job aids, ensuring documentation reflects system changes and supports user readiness with clear, accessible materials

• Support defect tracking and resolution with product and technical teams, prioritizing issues based on business impact and communicating status and workarounds to users and stakeholders

What you`ll need:

• 5+ years of experience in change management, business transformation, or organizational readiness

• Strong stakeholder engagement and communication skills

• Ability to translate complex changes into clear, user-friendly messaging

• Experience with procedural documentation and end-user materials

• Strong organizational and coordination skills in fast-paced environments

• Analytical mindset with ability to interpret user feedback and support data

• Ability to work effectively in a client-facing, collaborative environment

Nice to Have:

• Experience supporting large-scale IT or business transformation programs, preferably within the public sector

• Familiarity with deployment support, hypercare models, and user adoption strategies

• Bilingualism (English/French) is considered a strong asset

• Familiarity with an Agile workplace (SAFe framework)
  

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.